There are so many uses of roleplay in the training room – scenarios, simulation, forum theatre styles, realplay – and your courses can benefit from using any or all of them. Interactive sessions throughout a training day get your staff observing, thinking, talking, discussing and participating in the dozens of subjects that can be covered.
From customer service to performance management… breaking bad news to personal impact… bullying and diversity issues to negotiation skills… training on any subject that requires interaction between staff, customers, clients, stakeholders or the public can be enhanced with interactive elements.
Scenarios to illustrate, demonstrations to comment on, interactions to observe… all with the potential to direct from the floor, to take part in, to stop/start, re-run and add experience to. All can be tailored for your organisation, staff profiles and training needs.
Related Case Studies
Impact and Influence for a National Network Controller client
Our work with a national Network Controller used MBTI typed teams, Forum Theatre exercises and a practical vocal / body language workshop, which was effective in supporting staff around influencing and communicating…Read
Customer Service Project for a Leisure Sector client
Excellent customer service is a prerequisite in the Leisure Sector, but our client wants not only to instil good practice into their staff, but to create an atmosphere of consistent…Read
Customer Service Training for a Banking Sector client
Working with a major force in the banking world as their preferred supplier, we support many of their training and assessment projects - and a good Customer Service ethos is…Read
Get in touch
If you want to know more about who we are and what we do, or want to discuss a particular project with us, drop us a email via the link below, or call Angie or Michael on 01462 812 483Contact us