Short playlets and scenarios can be used successfully in many situations, either to get messages across clearly and directly, or to facilitate lively discussion in the training room. For example, they are often used as icebreakers for events, to allow participants the opportunity to ‘eavesdrop’ on staff talking about issues that are affecting them in the workplace.
They can also be run as ‘How Not to…’ scenarios, with audiences left in no doubt about the issue at hand and with encouragement for them to decide how the situation should be resolved. Conversely, they can also be run as a demonstration of the perfect interaction – and whichever version is used, scripted or improvised, the roleplayers can project exactly the image, style and content required, making this an ideal element for a roadshow, conference or training event.
The scripted piece can also seamlessly move into a Forum Theatre exercise, where the audience decides if there are improvements or changes in style that would create a better conclusion for the situation.
Related Case Studies
Customer Service project for a Local Council client
A Local Council client had issues with their customer satisfaction ratings, so after a redesign of their support services, they wanted everyone who worked in the various parts of the…Read
Town Hall Meetings Project for a Government Department client
Using scenarios to tell stories and share experience is a great way to start a workshop or conference as an icebreaker. For two Government Departments holding Town Hall meetings, it…Read
Managing People project for a Car Manufacturer client
Using demonstration scenarios in a slightly different way, this Car Manufacturer client prefers to use live scenarios in the training room as a flexible and refreshing change from video. Although…Read
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