Communication is key when dealing with both staff and customers, so when this Car Manufacturer client designed its training and development workshops, it was an element that they thought deserved particular emphasis.

In one of the exercises our roleplayers portray TV news interviewers, with the scenario recorded as if to be shown that evening, while another involves conversations with a high ranking director from another company about a potential collaboration project.

Both are challenging for participants, requiring different styles of communication and high levels of personal awareness and tact. For the roleplayer team, thorough knowledge of the background to the story and the industry as a whole are required, in order to provide an authentic experience for the participants.

‘…The actors were very good – my view is that the use of actors always enhances any training…’

Continue exploring...

There are many different ways which roleplay can be used in the training room and the assessment arena – continue exploring to see how we can help.

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